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Frequently Asked Questions

Ordering custom products doesn't have to be a complicated process. We've eliminated the confusion by answering your frequently asked questions about our products and the ordering process.

General

  • What is your turn around time?

    We offer the fastest turnaround time in the industry. Select products, including Woven Labels, offer a 7-9 business day rush turnaround option. Standard turnaround time is 10-12 business days. Turnaround time starts from the day your digital proof/sample photo approval is complete.

  • How is the price of my label determined?

    We only require the size and quantity to provide an accurate price quote for most of our custom products. We can provide a custom wholesale price quote based on your exact artwork and specifications for bulk orders of 20,000pcs or more. Contact our sales team for a custom quote and we will reply with accurate pricing and an estimated delivery date within 1 business day.

  • Are there any setup costs or other hidden fees for my order?

    No! Your order includes free graphic artwork and unlimited revisions. You will receive your free digital proof within 24 business hours of placing your order. The pricing on our website is complete, only add shipping. Sales tax only applies to orders shipped within NY. There are no additional setup costs or hidden fees.

  • Will I be able to see what my label will look like before proceeding with my full order?

    Yes! All custom orders receive a free digital proof for approval within 24 business hours. You will be able to review your exact label specifications and make any changes if necessary before we manufacture the full order.

  • What is the minimum quantity I can order?

    We offer the lowest minimum order quantity. 25pcs for woven labels and patches, 50pcs for printed labels, 6pcs for embroidered patches.

  • Will my label have finished edges?

    Woven labels have soft, finished edges that will not fray. Cotton labels have two finished edges and two unfinished edges when cut to size. We recommend cotton labels have the cut ends folded back (end fold style) or sewn into a seam.

  • Will my labels fade or bleed in the wash?

    No! We use only the highest quality, color-fast threads that will never fade or bleed in the wash.

  • How do I apply iron-on labels?

    We recommend you always test first on a sample garment. You may use a heat press or home iron. For labels, set heat press to 325F or home iron to medium heat/cotton setting. Press firmly for 20-25 seconds and let cool completely.

  • How do I apply heat transfer labels?

    We recommend you always test first on a sample garment. Set heat press to 285F or home iron to medium/low heat. Place small swatch cotton/heat resistant material over transfer and press firmly 20 seconds. Wait 2-3 seconds then peel immediately. Let cool completely.

  • What are your hours of operation?

    Our New York office is open Monday through Friday 9:00am to 5:30pm EST. You may call us anytime at 1 (855) 679-0009 or e-mail us at sales@qualitywovenlabels.com.

Artwork

  • What type of artwork file should I submit?

    We can work with most common file formats. We prefer high quality vector file formats such as .ai or .pdf. If providing bitmap such as .jpg or .png, please provide 300dpi print resolution. We will inform you right away if we have any problem with your artwork file.

  • Can you help me create my artwork or label layout from scratch?

    Yes! Provide a detailed description with your order and one of our talented graphic artists will create your label layout for free. You will be able to review and approve your free label artwork before your order is put into production.

  • How many colors can my label have?

    Woven labels include up to 8 colors at no additional cost. Digital labels can have unlimited colors. Screen printed labels can have up to 4 colors printed onto the label material.

  • How do I specify my colors?

    We will match your artwork as close as possible. If you have a PANTONE™ color code you would like us to match, please include this in the Notes and Comments section of your order. Please note, we cannot guarantee an exact thread to Pantone match, but we are confident we can achieve the closest match possible. See our online Pantone reference chart here.

  • How small can my text be?

    Only a simple font can be used for any font 8pt or smaller. Caps works best at the smallest sizes. The absolute smallest text for woven labels and Deluxe Imprinted labels is 6pt. The smallest for screen printed labels is 5pt.

  • What if my design has an excessive amount of detail?

    If your design is photo-realistic, contains many small details, or has complex color blends, then our digital labels may be right for you. This process provides unlimited colors and fine detail using a state-of-the-art digital printing process.

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