855. 679.0009
M-F 9-5:30 EST

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Frequently Asked Questions

Ordering custom products doesn't have to be a complicated process. We've eliminated the confusion by answering your frequently asked questions about our products and the ordering process.

General

  • What is your turn around time?

    We offer the fastest turn-around time in the industry. Submit your finished artwork and receive your free sample in 2-4 business days. If requested, we will first provide your free artwork in 2-4 business days and then proceed to make a free physical sample. Upon sample approval your order will ship in 8-12 business days. Select RUSH to skip your sample and have your order ship within 7 business days of approving artwork (Adds 25%. Woven labels only).

  • How is the price of my label determined?

    Our prices are based on the size and quantity only. We do not need to see your design to provide an accurate price. When using our price charts to determine the price of your order, average the two dimensions of your label (W+H/2) and round up to the nearest half inch to determine the size for pricing. You may then see the price for each quantity at the requested size. Within 1-2 business days upon ordering, you will be e-mailed an invoice clearly outlining all costs.

  • Are there any setup costs or other hidden fees for my order?

    No! There are no hidden costs. The only costs for your labels is the unit price and shipping price.

  • Will I be able to see what my label will look like before proceeding with my full order?

    Yes! All label orders receive free artwork to approve via e-mail before we proceed to full production.

  • Can I have my sample mailed out to me for in-hand inspection?

    Yes! We try to avoid sending out physical samples because it can take the same time as a full order and a photo of the physical sample is usually sufficient. However, if you absolutely require an in-hand sample, we can provide this for you. We require a deposit of $70 be put down and this deposit can be put toward the full order when you proceed. If you are not satisfied with your sample, we will provide an improved sample or you may return the sample and we will refund your deposit in full. This way you are not charged a penny if you are not 100% satisfied.

  • What is the minimum quantity I can order?

    We offer the lowest minimums in the industry. The minimum for woven labels is 10 pieces. The minimum for deluxe digital labels is 25 pieces. The minimum for screen printed labels is 500 pieces. Keep in mind we can offer a much better unit price for higher quantity orders.

  • Will my label have finished edges?

    All woven labels are hot cut with all four edges finished and come ready to go into your garment. Ultrasonic cut is also available upon request for orders of 5,000 pieces or more - this provides a slightly softer edge. Cotton labels have two finished edges and two unfinished edges that should be sewn down or into a seam.

  • Will my labels fade or bleed in the wash?

    No! We use only the highest quality, color-fast threads that will never fade or bleed in the wash.

  • How do I apply iron-on labels?

    You may use a heat press or home iron. Set it to 300 degrees (medium cotton setting for iron) and press firmly for 20-25 seconds. No steam. Let cool completely.

  • What are your hours of operation?

    Our New York office is open Monday through Friday 9:00am to 5:30pm EST. You may call us anytime at 1 (855) 679-0009 or e-mail us at sales@qualitywovenlabels.com.

Artwork

  • What type of artwork file should I submit?

    Our preferred file formats are PDF, AI, EPS, CDR, and SVG. We will also accept: PSD, JPG, GIF, BMP, TIF, and PNG. If these formats are unavailable, please submit what you have. Will will notify you with any artwork issues.

  • Can you help me create my artwork or label layout from scratch?

    Yes! Provide a detailed description with your order and one of our talented graphic artists will create your label layout for free. You will be able to review and approve your free label artwork before your order is put into production.

  • How many colors can my label have?

    Woven labels include up to 8 colors at no additional cost. The maximum number of colors possible on a woven label is 12. Each color over 8 colors adds 8¢ to the unit cost. Digital labels can have unlimited colors. Screen printed labels can have up to 4 colors printed onto the label material.

  • How many colors can my label have?

    Woven labels include up to 8 colors at no additional cost. The maximum number of colors possible on a woven label is 12. Each color over 8 colors adds 8¢ to the unit cost. Digital labels can have unlimited colors. Screen printed labels can have up to 4 colors printed onto the label material.

  • How do I specify my colors?

    We will match your artwork as close as possible. In the detailed description section of your order form, you may specify a Pantone color code from our color chart. We cannot guarantee an exact thread to Pantone match, but we are confident we can achieve the closest match possible.

  • How small can my text be?

    Only a simple font can be used for any font 8pt or smaller. Caps works best at the smallest sizes. The absolute smallest text for woven labels and Deluxe Imprinted labels is 6pt. The smallest for screen printed labels is 5pt.

  • What if my design has an excessive amount of detail?

    If your design is photo-realistic, contains many small details, or has complex color blends, then our digital labels may be right for you. This process provides unlimited colors and fine detail using a state-of-the-art digital printing process.

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